Every conversation, beautifully handled.
Soluna is a managed bilingual AI receptionist for private clinics. It answers in Spanish and English, handles routine requests, and turns inquiries into consultation bookings where your systems allow. Through the night, over lunch, and whenever your front desk is full.
Clínica Aurora Madrid
Spanish · English
A guided, narrated walkthrough
Aurora
System activity
Illustrative- Aurora · AI receptionist
- Booking calendar
- CRM
- Human handoff
Workflow events will appear here as they happen.
Illustrative demonstration. A fictional clinic, not a live call or real patient data.
Inquiries answered
Calls picked up around the clock, including after hours and overflow.
In your patients' language
Natural Spanish and English, switched to match the caller.
In step with your team
The AI does the routine and hands the rest to a person.
The hidden cost
The inquiries you never hear about.
Your marketing fills the phone. But calls arrive during procedures, after closing, and three at once. A missed call rarely leaves a message. It quietly dials the next clinic on the list.
- Missed · during a procedure
- Missed · after hours
- Missed · line busy
- Answered · voicemail, no callback
A typical week at a busy private clinic. Illustrative.
A front desk that works the way yours does.
The receptionist follows a real conversation and only acts within the scope you approve.
Answer
Picks up quickly, day or night, including after hours and overflow.
Understand
Follows the conversation naturally in Spanish or English.
Act
Checks availability, assists with bookings, and updates your CRM.
Hand off
Transfers to your team the moment a person is the right answer.
Everything the front desk handles, handled.
A managed service configured to your clinic, not a generic bot.
After-hours & overflow
Answers when you're closed and when every line is busy.
Approved answers
Responds to the administrative questions you sign off on.
Consultation inquiries
Captures intent, qualifies, and records the detail that matters.
Booking assistance
Checks real availability and books where integrations allow.
CRM sync
Writes clean records and callbacks into your system.
Human transfer
Routes live calls to the right person on your team.
¿Atienden también en inglés a pacientes internacionales?
Yes, of course. I can continue in English and arrange a consultation that suits you.
One receptionist. Both languages.
Madrid's private clinics serve local and international patients in the same afternoon. Soluna hears the caller and responds in natural Spanish or English, without a menu, a prompt, or an accent that gives it away as a machine.
- Detects and matches the caller's language
- European Spanish written for private healthcare
- Consistent tone across every call
The AI knows when to step back.
Soluna is built for administrative communication, not clinical judgment. It works inside an approved scope, never improvises medical advice, and transfers to your staff whenever a question belongs with a person.
- Clear, approved conversation boundaries
- Live transfer and staff callback requests
- Human confirmation where booking isn't automated
The full journey
From the first hello to the next appointment.
What actually happens between a patient's call and a confirmed appointment — in a few clear steps, written for a non-technical front desk.
Inquiry received
A patient calls — after hours, over lunch, or when every line is busy.
Direct booking requires a compatible, authorized scheduling integration. Where it isn't supported, Soluna creates a request and a human confirms.
Built for your field
Specialised for premium private clinics.
Each practice answers differently. So does Soluna.
A transparent look at what's slipping away.
Move the inputs to match your clinic. The model is simple and shows its assumptions.
Recoverable inquiries / month
46Potential new patients / month
11Illustrative monthly opportunity
€20,624Over twelve months: €247,484
These figures are an illustrative model based only on the inputs above. They are not a forecast, a guarantee, or verified results. Real outcomes depend on your clinic, your market, and how calls are handled.
Discuss your clinic's real numbersClear packages. Honest about what's included.
Start with managed call handling and grow into integrations and reporting.
Essential
One-time implementation: €2,000
A professionally implemented bilingual AI receptionist for one clinic.
- Spanish & English reception
- After-hours & overflow answering
- Approved administrative FAQ handling
- Consultation inquiry capture
Growth
One-time implementation: €2,999
Add authorized scheduling and CRM automation as you scale.
- Everything in Essential
- One supported scheduling integration
- One supported CRM integration
- Advanced routing & consultation workflows
Enterprise
Custom implementation
Multi-location deployment and bespoke clinical workflows.
- Multi-location deployment
- Complex & custom integrations
- Advanced clinic workflows
- Multiple call-routing configurations
Questions
The things clinic directors ask first.
Hear Soluna answer your clinic's call.
Try the live demo for a fictional Madrid clinic, or tell us about yours.